Shipping

Our shipping policies appear below.  Orders also are governed by our Terms of Service, which you should review.

Continental United States Orders:

  • Most internet orders placed before 5:00 PM Central Time Monday thru Friday will be processed and confirmed the same day.
  • Please note, orders placed after 5:00 PM Eastern Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 5:00 PM Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
  • Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship Monday).
  • Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
  • Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
  • Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
  • Orders are shipped via UPS, FedEx, or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
  • We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

Expected Delivery Dates:

  • All dates are estimates and may vary.  Please see notes below.
  • Standard Ground: 3-7 business days after order processing
  • 2-3 Day Express: 2-3 Business days after order processing
  • 23 Day Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
  • Transit days for ground shipments and 2-3-Day Express are business days and do not include weekends or holidays.

 

Return Policy

Returns

We are happy to receive returns for refunds or exchanges within 30 days after shipping, in accordance with the terms described below.  Merchandise that is returned for refund or exchange must be in new and unused condition.  The original receipt and all packaging must be returned with the merchandise for a full refund of purchase price or exchange.

Please note, when you return a gift, the cost of the item and the sales tax, if applicable, will be credited to the original purchaser’s payment method when we receive the item. A gift you received may be replaceable if the item is damaged, defective or incorrect.

All items that you believe are defective are subject to our inspection before a refund or exchange is approved.  Defective items must be accompanied by the original sales receipt and all materials inside the package.

All returns require a return authorization from College Team Trains.  Before you return an item to College Team Trains please send us an email stating your reason for a return.  College Team Trains will email you a return shipping label for you to affix to the original box in which your order was received.  You will then take the box to your nearest UPS Store and UPS will send it to College Team Trains. If you do not live near a UPS Store, please call UPS and request a pick-up. UPS will then send the item to College Team Trains.  All unauthorized returns will not be accepted.